Table of Contents
Privacy Policy
This privacy notice explains how Start-a-Heart 247 looks after personal information you give us. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
What Personal Data Do We Hold And Where?
| Type of personal data held | Where held e.g. salon software, paper | What you use the data for | Where you got the data from | Do you have consent? | Who you share it with (if anyone) |
|---|---|---|---|---|---|
| Enquirers DATA: Name Contact details (address, phone number, email) | Paper | To enable us to contact you to supply information of your enquiry. To arrange delivery of the Defibrillator and Safe Cabinet. | The enquirer via email | Yes | We pass details on to our suppliers of the Defibrillator and Safe Cabinet. The location address of the Defibrillator and Safe Cabinet will be displayed on a banner and on our website map. |
| FINANCIAL DATA: Suppliers Invoices Bank account details Payment history | Paper Computer | Invoices from suppliers are kept for accounting purposes. Enquirer payment history is kept on file in the event of a query from the enquirer in the future. | The information will be provided by the individual or company | Yes | We do not share this particular information with any third party |
What Information We Collect About You
We collect information about you when you contact us either by phone, online, paper or email to enquire about the charities services and how we can assist your community.
The information you give us may include your name, address, email address, phone number, payment and transaction information.
How Information About You Will Be Used
In law, we are allowed to use personal information, including sharing it, only if we have a proper reason to do so, for example:
- To fulfil a contract with you i.e. to provide the service you have requested and to communicate with you about your enquiry and order.
- When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
We will therefore share your information with:
- Suppliers of our website
- Suppliers of the Defibrillator and Safe Cabinet
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
How Long Your Information Will Be Kept For
Unless you request otherwise, we will keep your information to contact you for a maximum of 3 years from when your order was delivered.
After 3 years we will delete all your personal information, except financial transactions, which we are obliged to keep for 6 years.
Information about unsuccessful enquiries will be deleted after four months.
See our data retention policy for further information.
Access To Your Information And Correction
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Carrie Platts the Trustee on 07515 368046.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Changes To Our Privacy Notice
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 11th October 2018.
How To Contact Us
Please contact us if you have any questions about our privacy notice or information we hold about you:
- By email info@start-a-heart.org.uk
- Or write to us at 7 Shoreham Road, Moorgate, Rotherham, S603EF
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling
Data Retention Policy
This policy sets out what information Start-a-Heart 247 holds, how long we hold it for and when it will be deleted.
It also covers the procedure to follow regarding data requests.
- Information held by us
- How long is personal data held for?
- Where is personal data held?
- How is personal data deleted?
- Access to personal information, correction and deletion
Information Held By Us
We hold personal information about:
- Enquirers
- Suppliers
We also hold information about financial transactions relating to orders placed for Defibrillators and Safe Cabinets.
How Long Is Personal Data Held For?
We aim not to hold personal data longer than necessary.
Unless requested by an individual, the following types of data will be held for the periods shown below, after which it will be securely deleted or destroyed:
| Type Of Information | Retention Period |
|---|---|
| Enquirers general records | 3 years |
| Financial transactions, invoices and supplier details | 6 years |
| Emails | One year from the end of the month in which they were received or sent unless a longer period is relevant as above. |
Where Is Personal Data Held?
Personal data about enquirers are held on our email that can only be accessed by Trustees of the Charity.
Paper records are held in a locked cabinet or in secure archive storage.
How Is Personal Data Deleted?
Personal data is permanently deleted in accordance with the retention periods listed above from:
- Emails
- Paper records, which are securely shredded.
Access To Personal Information, Correction And Deletion
See our privacy policy.
All requests for access to personal information will be handled by Carrie Platts, Trustee.
Responses to requests will be made within 30 days.
All information relating to the individual will be compiled into a report and collected from:
- Financial transactions
- Emails
- Paper records (where applicable)